For over 25 years, graduate students from the School of Information’s Masters of Science in Information Studies program have volunteered at the Perry-Castañeda Library at what is now the Research Help and Check Out desk.
Through the Volunteer Program iSchool students gain experience providing expert research help in a university library by shadowing experienced librarian coaches. Each volunteer is paired with one or two coaches who guide them over the semester. By the end of the semester, volunteers will begin answering patron questions with support and feedback from their coaches.
Participants from both sides of the program speak highly of the relationships that it fosters between experienced librarians and students who are just entering the profession. The iSchool students bring fresh enthusiasm to working at the library that benefits everyone who works at or visits the PCL.
This semester’s program began on February 2nd and will run through May 8th. This semester’s volunteers are Corey Fifles, Alia Gant, Nicole Harris, Rachel Panella, Jeremy Selvidge, and Alicia Zachary-Erickson.
The Libraries have fired up another round of the LibQUAL+ survey hoping to get some solid feedback on the quality of service around the branches.
This will be the eighth time we’ve randomly queried students and faculty about their perceptions of resources, collections, service, facilities and the like, and the program has been ramped up this year in order to generate higher response rates. We’ve scaled to the LibQUAL Lite version of the online survey to keep it short and simple; the current version takes about 5 minutes to complete, hitting on a smaller sample of the core questions.
We’re also trying to get in front of people with signage in conspicuous locations, and offering some carrots to the student participants in the way of automatic entry – upon completion of the survey – into drawings for one of two 16GB Apple iPads or an Amazon Kindle. How’s that for motivation?
Invitations to 4,800 current students and 1,200 faculty went out last week and the survey ends April 16, so if you’re here at the University of Texas and think you might have overlooked the initial solicitation, it might be worth taking a moment to check. This minute imposition is one of the primary ways we get real, quantifiable data directly from our users regarding the ways we can improve the Libraries for everyone, so let your voice be heard.