As the fall semester kicks into full swing and due dates for papers and projects start to loom, the reference staff at the Perry-Castañeda Library is gearing up to best serve the student population at UT both in person and online. One of the key access points for many students seeking help in the evening and nighttime hours is the Ask a Librarian service, which is staffed by graduate students in UT’s School of Information. The program welcomed four new interns over the summer, all of whom are excited to serve both the UT community and the broader, international base from which they receive questions.
While the Ask a Librarian interns each take multiple shifts staffing our instant messaging-based reference service, they also gain experience in several other areas of academic librarianship. Answering email questions received from patrons worldwide is an important aspect of the internship program, and allows the interns to interact with a very diverse range of questions across a broad spectrum of disciplines.
Staffing the Information & Research Help Desk in person at the PCL is another vital component of the internship, and provides the Ask a Librarian staff with valuable in-person reference experience. “Staffing the chat, email, and Research Help desk has been an amazing learning experience about serving the varied information literacy needs of a vast research institution with incredible diversity,” said Christina Gasull, one of the new interns. Laura Gienger, a returning intern appointed last spring, agrees: “The most interesting part of this position so far has been getting glimpses of all the different research projects and papers that students are currently working on!”
Communication and collaboration with full-time library staff is another important aspect of the internship program. In addition to working their digital and in-person reference shifts, all of the current Ask a Librarian interns have taken on additional projects in fields they are passionate about, working with librarians to develop and carry out work in areas of their interest. Hayley Morgernstern is exploring subject librarianship in Gender and Sexuality Studies, Ian Goodale is working with the Slavic bibliographer to research and supplement online research guides and do cataloging work, Robin Vickery is creating stack guides for the dance, music, and theatre materials at the Fine Arts Library, Laura has worked with the digitizing of materials, and Christina is currently helping to revise the PCL’s Youth Collection.
All of the interns are passionate about serving the diverse communities of patrons they encounter. As Robin said, projects “that advance the library’s mission to support its community of patrons and researchers are what interest me most about librarianship, so I am excited for the opportunity to be so involved!”
Authored by GRA Ian Goodale.
